Earth Essence - Mother Nature Incense Sticks

SHIPPING POLICY

Order Processing and Shipping:

At AHA Enterprises Inc, we are dedicated to providing you with a seamless shopping experience.

Here's how our shipping process works:

We offer same-day delivery to Vancouver through a local carrier for your convenience. To take advantage of this option, please call our shop at 604-662-4427. Keep in mind that the availability of this service and pricing may vary depending on your location and the time you call. The most economical rates are typically available until 12 PM.

Additionally, we offer the option to order online and choose "pick up" at checkout. If you prefer delivery through Uber with packaging, please call our shop to coordinate with our staff.

 Shipping Carriers:

You can choose from two trusted shipping carriers when placing your order on our website.

• Canada Post: Canada Post follows their regular shipping rules for delivery times. Please refer to Canada Post's official website for detailed information on their delivery schedules based on your location.
•  UPS: UPS also follows their regular shipping rules for delivery times. For specific delivery timelines, please visit UPS's official website and enter your destination address for accurate estimates.

Shipping Regions:

For tobacco products, we exclusively ship within British Columbia (BC) due to legal regulations in Canada. If you reside outside of BC, we regret that we are unable to fulfill tobacco product orders.

Non-tobacco products can be shipped to all locations within Canada.

International Shipping:

 Please note that we do not ship Cuban products to the United States due to legal restrictions. For all other international orders, we adhere to the regulations of the respective destination country.

 For shipping to United Kingdom - please click here. 

RETURN POLICY

Our Commitment to Quality

We take pride in the quality of our products. If you encounter any issues, we're here to assist you.

We accept returns for the following reasons:

• Shipment of incorrect products: If you receive the wrong product due to our mistake, please contact us within 15 days of purchase to initiate the return process.
• Defective Products: In the rare event that a product becomes defective under the warranty period, we are committed to providing you with a solution.

To initiate a return for defective products under warranty or for assistance with manufacturer warranties, please follow these steps:

• Contact the Manufacturer: If you choose to contact the manufacturer directly, please refer to their warranty information and follow their instructions for initiating a warranty claim.
• Contact Us for Warranty Assistance: If you prefer to seek our assistance, please email us at sales@revolucionstyle.com. Provide details about the issue, the product, and your contact information. We will work closely with you to resolve the issue and help facilitate the warranty claim process with the manufacturer if necessary.

We are committed to ensuring your satisfaction and will do our best to provide a smooth and hassle-free experience when addressing warranty-related concerns.