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Revolucion Lifestyles

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Shipping, Returns & Warranty

Thoughtful service from our shop to your hands. Here’s what to expect.

Need Help? Email Us Here

Shipping Information

Order Processing & Shipping

All orders are packed and shipped from our brick-and-mortar shop, Revolucion Cigars & Fine Gifts in Vancouver, BC.

We work hard to process orders quickly and accurately to ensure a seamless experience.

Local Delivery Options

Same-Day Delivery (Vancouver)

We offer same-day delivery through a local courier.

To arrange this service, please call 604-662-4427.

Availability and pricing vary based on:

- Your location
- Day of the week
- Time of day

Ordering before 12 PM PST (Mon–Fri) typically secures the most economical rate.

Uber Package Delivery

1. Place your order online and select “Pick Up” at checkout.

2. Call us to confirm your order has been processed.

3. Once verified, send an Uber to our address.

4. Call us back with the car model + plate number to coordinate a smooth handoff.

☎️ 604-662-4427

Shipping Within Canada

We ship through Canada Post and UPS.

Canada Post

Our most cost-effective and reliable option.

Estimated delivery: 2–9 business days across Canada.
Shipping costs shown at checkout are estimates and may vary.
If the actual cost is lower, we will refund the difference.
If higher, we will contact you before proceeding.

UPS

UPS rates may be better for certain products or regions.
Available options will appear automatically at checkout.

Canadian Tobacco Shipping Rules

We only ship tobacco within British Columbia.

Tobacco cannot be shipped to other Canadian provinces.

All non-tobacco items (fine gifts, accessories, etc.) can be shipped anywhere in Canada.

Shipping to the USA

Due to regulations, we cannot ship:

  • Cigarettes
  • Roll-your-own tobacco
  • Cigarillos
  • Smokeless tobacco
  • Cuban products

Lighters are considered dangerous goods and require FedEx DG service with an additional fee.

To arrange this, contact us at sales@revolucionstyle.com or 604-662-4427.

Shipping to the UK

UK regulations limit certain quantities per order:

  • Cigarettes: Max 200
  • Cigarillos: Max 100
  • Cigars: Max 50
  • Tobacco (Pipe/RYO/Shisha): Max 250g

Our system will automatically adjust any quantities that exceed these limits.

If something slips through, we will correct it manually during processing.

International Shipping

For all other countries, shipments must comply with the destination’s import regulations.

In-Store Pick Up

All pick-up orders require ID verification matching the credit card used.

If someone else is picking up your order, email sales@revolucionstyle.com with their name before arrival.

No ID match = no pickup. No exceptions.

Duties & Additional Fees

International customers may incur duties, taxes, or import fees set by their country’s customs authority.

These fees are not included at checkout and are the responsibility of the recipient.

Returns Policy

Incorrect Item Received

If we made an error and shipped the wrong product, contact us within 14 days and we will make it right.

Product Issues

If a product becomes defective within 14 days, we are happy to assist with a solution.

We do not accept returns on tobacco—however:

If you experience a cigar quality issue, please keep the cigar and contact us.

While we cannot guarantee replacements, we will always do our best to help depending on the circumstances.

General Returns

Non-tobacco items may be returned or exchanged within 14 days if unused and in original condition.

Warranty

Manufacturer Warranty Claims

Many products come with manufacturer warranties.

You may contact the manufacturer directly or ask us to assist.

If purchased without an account, we will need your purchase date to locate your receipt.

Please note:

  • Shipping fees to/from the manufacturer may apply
  • Coverage varies by product
  • Each case is handled individually

Need Assistance?

Email sales@revolucionstyle.com or call 604-662-4427

Include:

  • Product details
  • Issue description
  • Your contact information

We're here to help you through the process.